FAQs for Parents

Challenges Abroad have 15 years experience of providing students with an adventure of a lifetime.  Our mission is to ignite compassion and create a new generation of global citizens passionate about helping others. We want to provide students with the tools they need to develop into culturally competent young leaders on a structured and meaningful overseas experience. Volunteering overseas is an opportunity like no other for students to step out of their comfort zone and build character. It will allow them to broaden their horizons, develop independence, grow confidence and boost employability skills. 

We do however understand that it can be daunting if your child is travelling overseas independently for the first time so we’ve put together some FAQs to help settle your nerves.  

Will participants be travelling alone? 

Although each student books their own flights, it is likely the group will still fly out together. Each group has a challenge leader who will organise group meetings and they will be able to organise booking flights. Occasionally students will travel on their own, but will be met in-country by our team. 

How do I know participants will be safe? 

Challenges Abroad has 15 years experience of running challenges overseas and we put great emphasis on structuring every aspect of the trip to ensure proper consideration has been made to safety. All destinations and programmes have been thoroughly examined for risks and appropriate measures have been implemented in order to mitigate these as far as possible. 

What happens when the group lands in country? 

Our in-country teams are aware of all flight timings and will be at the airport to meet the group when they land. 

How can I help prepare? 

Prior to departure, all students will be provided with comprehensive briefing notes that will include a suggested packing list. Students also receive a full welcome pack with all information in, so please encourage your child to read this information!  

What happens if the fundraising target is not met? 

We will provide fundraising support throughout the year, however should the participant not reach their fundraising target and are unable to self fund, they have the option to defer their programme to the following year for a deferral fee of £200. Any funds raised will be carried over.  

What happens if the participant has to drop out due to unforeseen circumstances? 

If the participant is no longer able to travel on the programme, they will have the option to defer to the following year. Once a donation has been made onto their Virgin Money Giving Page, this money is then bound by Charity Law and as per terms and conditions, is therefore non-refundable.  

Where will the teams be staying? 

In each of our hubs we have either our own volunteer accommodation or a trusted guest house. If the participant will be based in more than one location, safe and appropriate accommodation is arranged across the different activities. Accommodation is comfortable but basic.

How can I contact participants in case of emergency? 

We have a 24 hour emergency phone number +44 (0) 7741311855 which will link you to a member of the UK team who will then be able to deal with the emergency appropriately. During office hours, you can call the team on 01635 285666.