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CORONAVIRUS: COVID-19

THE WELLBEING AND SAFETY OF OUR VOLUNTEERS IS, AND ALWAYS HAS BEEN OUR HIGHEST PRIORITY.

We are monitoring the Coronavirus situation closely and following the latest advice from the Foreign and Commonwealth Office (FCO) and the World Health Organisation (WHO). We have also been speaking with all our overseas teams to understand the situation on the ground in the countries where we work.

We understand that there is a lot of uncertainty surrounding your programmes this summer so we’ve put together a list of FAQs to help answer your concerns.

Is my trip still going ahead?

We still plan on all our trips going ahead however you may incur a change in dates if your departure is to an affected country in June. A few countries currently have restrictions in place but we expect these to be lifted before your programme start date. We will confirm your programme 2-3 weeks prior to departure and will continue to provide updates. If your programme is in early summer (June), we may be able to move your programme to August or provide you the option to defer to 2021.

What if I can’t defer?

If you are unable to travel next summer, please get in touch so we are able to look at other time frames. Please remember, you don’t have to be a student to travel and we will do all we can to accommodate you in country at a time that is mutually suitable.

What will happen if the trip gets cancelled?

If the trip gets cancelled due to the FCO travel restrictions, your programme will be deferred to 2021 with no fee. We still however will require you to meet your fundraising targets and deadlines.

My trip is going ahead, but I don’t want to go.

We completely understand the current uncertainty surrounding travelling overseas. If you wish to defer your programme, the deferral fee will be waivered if you hit your fundraising target.

I’m departing soon, what do I do?

Please continue to check your emails regularly for updates from Challenges Abroad or give us a call to discuss your options.

Are we able to defer if the trip gets cancelled?

Yes, if the trip gets cancelled it will be postponed to next year.

When will my trip be confirmed?

We expect to be able to confirm your trip 2-3 weeks prior to departure.

Do I need to still reach my fundraising target?

Yes, in order to defer to next year with no fee, we will ask you still to hit your fundraising target.

Why do I need to continue fundraising?

Our teams overseas continue to carry on supporting local communities so it is therefore vital we continue to fund-raise to support on going projects.

I haven’t bought insurance yet, will I be covered?

Unfortunately, insurance policies purchased after 12th March will no longer cover Covid-19 related cancellations.  It is however important that you still purchase travel insurance for your trip to cover for any medical emergencies, delayed flight etc not related to Covid-19.

I bought my insurance last month, will I be covered?

If you purchased your travel insurance prior to 12th March, at this moment we expect you to be covered, but please do double check your policies and reach out to your providers with any questions you may have. 

What will happen with my flights?

This will depend on the airline or the travel agent you purchased flights from. In most cases, if the flight is cancelled due to government travel restrictions, you will be entitled to a full refund or will be able to change your flights.

Should I book my flights if I haven’t already?

We will now advise you to wait to book your flights until we are able to confirm your trip is going ahead.

Is there anywhere I can find regular updates about my destination?

Yes, you can continue to visit the Foreign and Commonwealth website where you will be able to see the government advice.

What happens if my group gets sick or someone in my group shows symptoms?

If you show symptoms a week prior to departure, please do not travel to reduce the risk of infection amongst your team. If someone shows symptoms in country, our teams are prepared to deal with this. All our hubs also have easy access to good medical attention. Your health and safety is of utmost importance. If your insurance was purchased prior to 12th March, any Covid-19 related illnesses will be covered by your insurance depending on the level of cover you have purchased. Please double check your policies.

How am I supposed to fundraise during Lockdown?

Our partner charity, have put together a ‘lock down fundraising pdf’ of ideas that you can do virtually and remotely. You will receive this via email.